1. What size batteries are required?
Two batteries are included in the purchase of your PetLight collar. The collar uses two coin cell batteries, style no. CR 2032. Additional batteries can be purchased from us for a cost of $3.50 per pack of two. Batteries can also be purchased at most stores which sell batteries.
2. How long do the batteries last?
Under normal usage, we expect one set of batteries to last for a minimum of 100 hours.
3. How do you change the batteries?
The battery box is opened by pushing on the side of the battery box where you see an area of ridges. A door will slide open on the opposite side of the box which contains a holder with two batteries. Insert two new batteries, stacked one on top of the other, positive side facing down on both batteries, into the holder. Slide the holder back into the box, ribbed end first. Remember, plus sign faces down on both batteries! Call us, we'll walk you through it!
4. How do I turn the lights on?
There is a push button switch on the top of the box. Press down firmly on the switch to engage and disengage the lights.
5. Is the dog collar waterproof?
The collar is water-resistant, not waterproof. The collar should be removed before swimming.
6. What happens if the collar gets wet?
When your pet returns indoors, remove the dog collar and allow it to dry completely.
7. Up to what distance is the dog collar visible?
With new batteries, the dog collar is visible up to one quarter mile. The distance will decrease as the battery wears down.
8. How do I know what sized collar to buy my pet?
Measure your pet's neck with a tape measure. Sizing is as follows:
Small fits neck sizes 11" - 16" (5 lights)
Medium fits neck sizes 13" - 19" (6 lights)
Large fits neck sizes 17" - 24" (7 lights)
XL fits neck sizes 17 - 29" (7 lights)
9. What happens if I want to return the dog collar?
All dog collars are fully refundable up to 60 days from date of purchase.
Send the collar to:
PO Box 1791
PO Box 1791
Sun Valley, ID 83353
10. Can my pet wear this collar during the day?
Absolutely. Just activate the lights as needed.